RSQVT Computer Repair Networks and Web Design

COMPUTER SERVICE & REPAIR AGREEMENT

Name RSQVT
Address: 3348 Bolero Way, Naples, FL 34105
Phone: 239-682-2749
E-mail: Phil@rsqvt.com

1. DISCLAIMER

1.1 RSQVT offers computer service, repair and upgrading services as is. I believe business should be conducted honestly, fairly and be subject to reasonableness. I strive to provide the highest quality of service and support. However, I cannot guarantee specific results for our services, but will operate under the principles stated above and expect clients to do the same.

2. BILLING TERMS

2.1 Computer servicing and repair services are billed at an hourly rate. There is a flat rate for a call out and it will cover the first hour of work. Subsequent charges will be calculated in half-hour increments, rounded up by default, and carry a minimum half-hour charge. We may, on a case-by-case basis, choose to round down to the nearest quarter-hour.

2.2 I will provide you with an estimate of cost for the work that you request us to do. Estimates are guaranteed to 15% accuracy. In the case that we foresee a deviation on cost of job completion beyond the above stated allowable amount, we will make every effort to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit. In the case I cannot reach you, I will continue to work until the estimate limit is reached. Once reached, I will halt work until contact is established.

3. PAYMENT TERMS

3.1 Full payment is due upon completion of servicing, upgrading or repair. If equipment is to be purchased it is the responsibility of the client to secure such equipment. Failure to pay may result in the debt being turned over to a collections agency and reporting to the credit bureau. You will be responsible for all costs incurred by me, collection agencies, or courts incurred by litigation for failure to pay.

4. LIABILITY

4.1 I provide our services in an effort to repair, upgrade, or otherwise improve the computer systems for which you request such services. I will not intentionally harm your system. It is my goal that I want to fix your computer, not damage it more. In the case of accidental damage or data to your system, further damage or data loss caused by already existing problems in your system such as viruses, incorrectly configured software, or hardware problems/failures, you agree to hold me, RSQVT, and any persons associated with or involved in the work being done for you harmless from damages resulting from such problems.

5. SUPPORT

5.1 Customer satisfaction is of utmost importance to us. I will backup our work with support services. Free support will be provided for problems requested to be resolved in the work order but not resolved. Additional support may be provided free of charge at our discretion.

COMPUTER SERVICE WORK ORDER

I, ________________________, request that _________________________, RSQVT, perform the following services:

Estimated cost: $_______

Estimated completion date: ___/___/______

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